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RoundTheClock Resources

Contact Centers

contact centerContact Centers often are the quintessential clock-time organizations, from their utilization of intra-day employee scheduling software to their constant monitoring of employee time utilization. But many Contact Centers miss the proverbial forest for the trees, failing to take a strategic approach to customer time—the appropriate time focus for these customer service operations. RoundTheClock Resources can increase workforce engagement and customer satisfaction while saving labor dollars through its Strategic Staffing and Strategic Scheduling Consultations. Learning how a Canadian Tire Call Centre skyrocketed to success will enable you to see how your Call/Contact Center Company can benefit from consulting with RoundTheClock Resources, Inc.